Delivery and return
Shipping / Delivery
Your order will usually be shipped with Postnord or GLS. For large orders, we use a shipping company. Shipping costs vary depending on the size of the order - and whether you live in Denmark or abroad. Our minimum price for a shipment in Denmark is 49 DKK (Postnord Collect / GLS parcel shop). You can see the shipping cost in the shopping cart after you enter your address. Shipping costs are also reflected in your order confirmation.
Delivery in Denmark (except Greenland and the Faroe Islands): 49 DKK to the nearest parcel box. For purchases from DKK 1.000, there is free shipping in Denmark.
You can also pick up your package in the shop at Willemoesgade 13, 2100 KBH Ø. This is free, and must be done within 1 week from the day of purchase, unless otherwise agreed.
Delivery in the EU: 149 DKK. For orders above 2000 DKK, delivery is FREE.
(Applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain , Sweden, United Kingdom)
Delivery in the US: 299 DKK. For orders above 2000 DKK, delivery = 100 DKK.
Delivery outside the EU and the US: 299 DKK.
We usually deliver within 3-5 working days in Denmark. However, you must be aware that there may be a longer delivery time for the goods you buy from us. Some items are ordered items that are only manufactured after we have received the order. You will receive an email regarding delivery time if we are unable to deliver the item within a week. If you have ordered several items, and there is a delivery time for individual items in your order, we will wait to deliver until the entire order is ready. We always send your goods together. If you have questions about the delivery time, you are always welcome to contact us at email@example.com or +45 3221 9776.
Christmas gifts to be delivered should be ordered no later than 18 December at 12:00, so we are sure that they can arrive before Christmas (only applies to delivery in Denmark). You can also order for collection in the store - this can be done until 22 December at. 16.
We are closed for holidays from 23/12 until 3/1, and will be back again on 4 January 2021. Packages ordered during our holiday will be sent as soon as possible when we return on 4 January. Packages for collection can be picked up when we open up again.
Merry Christmas & Happy New Year!
If you regret your purchase or you are not satisfied with the item you have received, please contact us within 14 days at firstname.lastname@example.org. Then return the item to us within 14 days.
If you return an item, make sure the item is carefully packed - we recommend that you use the same packaging you received the item in. The item should be unused and returned in the same condition as you received it. Always attach a copy of the invoice so that we have all the necessary information.
Once we have received and verified the return item, we will refund the purchase price to your account. We do not refund the freight - it is only the price of the product itself that you will return.
Please note that we will always refund the amount to the same debit card used for the purchase. It may take a few days before you can see the amount on your account. Upon return, you have to pay the shipping costs yourself. Please note that we do not receive packages sent by mail. COD.
Return items must be sent to:
WAUW design Att. Webshop
Willemoesgade 13, kl.
2100 Copenhagen Ø
Alternatively, you can also come by the store within 14 days and return the item. The money is returned to the same debit card used for the purchase. It may take a few days before you can see the amount on your account.