Delivery and return

Shipping / Delivery

Attention: Delivery is not possible for orders in weeks 27, 28 and 29 2020, as I am on summer vacation. If you are in Copenhagen and have the opportunity to pick up your order, this can be done on Saturday from 11-15. (Then choose the delivery method "pick up in store")

Your order will usually be shipped with Postnord or GLS. For large orders, we use a shipping company. Shipping costs vary depending on the size of the order - and whether you live in Denmark or abroad. Our minimum price for a shipment in Denmark is 49 DKK (Postnord Collect / GLS parcel shop). You can see the shipping cost in the shopping cart after you enter your address. Shipping costs are also reflected in your order confirmation.

Delivery in Denmark (except Greenland and the Faroe Islands): 49 DKK to the nearest parcel box. There is free shipping to the nearest parcel box for purchases from DKK 1.500.

Delivery in the EU: 149 DKK
(Applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain , Sweden, United Kingdom)

Delivery outside the EU: 299 DKK.

delivery time

We usually deliver within 3-5 business days. However, you should be aware that there may be longer delivery times on the goods you buy from us. Some items are order items that are only manufactured after we have received the order. You will receive an email regarding delivery time if we cannot deliver the item within a week. If you have ordered several items and there is a delivery time for individual items in your order, we wait for delivery to complete the order. We always ship your items together. If you have any questions about the delivery time, you are always welcome to contact us at info@wauw-design.dk or +45 3221 9776.

Return Policy

If you regret your purchase or you are not satisfied with the item you have received, please contact us within 14 days at info@wauw-design.dk. Then return the item to us within 14 days.

If you return an item, make sure the item is carefully packed - we recommend that you use the same packaging you received the item in. The item should be unused and returned in the same condition as you received it. Always attach a copy of the invoice so that we have all the necessary information.

Once we have received and verified the return item, we will refund the purchase price to your account. We do not refund the freight - it is only the price of the product itself that you will return.

Please note that we will always refund the amount to the same debit card used for the purchase. It may take a few days before you can see the amount on your account. Upon return, you have to pay the shipping costs yourself. Please note that we do not receive packages sent by mail. COD.

Return items must be sent to:

WAUW design Att. Webshop
Willemoesgade 13, kl.
2100 Copenhagen Ø

Alternatively, you can also come by the store within 14 days and return the item. The money is returned to the same debit card used for the purchase. It may take a few days before you can see the amount on your account.